Privacy Policy
Our Privacy Promise
At Metrio Coffee Pty Ltd (Metrio Coffee), we recognise that your privacy is extremely important and we are committed to protecting your personal information at all times.
With this in mind we have implemented a number of measures to make sure your personal and confidential information is processed, maintained and secured in accordance to the National Privacy Principles (NPP’s).
Our Privacy Statement will provide you with details of the type of information we may store about you, how we acquire the information, make use of the information and most importantly how we protect your privacy.
Obtaining Information
You are free to browse our website without providing any personal or any other information whatsoever.
If however you wish to enquire or purchase any of our products and/or services, then it will be necessary for us to collect certain information about you in order to process your enquiry and/or purchase order.
Information Collected
To place an order for any of our product(s) and/or service(s) we require all users to register the required information into the applicable online application form.
Depending on the product(s) and/or service(s) ordered or enquiry(s) made the following information may be required to be collected at any one time:
Personal Information such as title, full name(s), date(s) of birth, billing name(s), company name(s), user specified (Metrio Coffee) login & password, payment method selection & credit card details;
Contact Information such as billing address, residential address, business address, home phone, business phone, fax number, mobile (cell) phone and email address(es).
General Information such as product(s) and/or service(s) purchase rating/feedback,
The information is collected via our online enquiry or product and/or service order form(s) which is data volunteered by the user (you) directly.
We also collect personal information for market research and feedback purposes.
Use and Disclosure of Personal Information
Information that is collected and stored is not disclosed to any third party without your prior consent and approval. Your consent is given by choosing to complete the online enquiry and/or application form and also by acknowledging that you have read this “Privacy Statement”.
You can decide to change your mind and open or withhold your consent at anytime. On the other hand we may disclose personal information for the purpose specified at the time of collection or for other purposes:
To entities related to our group of companies and to contractors which may from time to time be required to provide services to us and our group of companies.
To inform you of products and/or services and new offers from us and our partners.
You can be removed from our databases, however please note that this will not delete information held about you on third party databases or information which we are required to hold for legal or regulatory purposes.
To change your consent status or to change/delete your records, please contact us by calling 1300 1 METRIO.
Contracting Out Services & Disclosures
We also disclose personal information to organisations to whom we outsource functions, such as mailing and printing houses and IT providers who assist us in providing you with information about products & services facilitated by us.
We will only deal with third parties that we trust to act in your best interests and who treat our customer’s information with the same strict measures we enforce ourselves.
Access Your Personal Information
In most cases, you can gain access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the NPPs.
Requests for access should be directed to our Privacy Officer – privacy@metriocoffee.com.au.
Contact Methods
Unless you have advised otherwise, we or any third party referred to above may contact you by telephone, letter (mail), email or fax.
Security
The Privacy and Security of your information is most important. Metrio Coffee has implemented technology and security policies to ensure your information is kept safe at all times.
However, we do recommend that you note the following tips in order to help safeguard you personal information:
Always take reasonable steps to keep your account details and other security information secure and never give them to anyone else.
Take care when storing and disposing of your account information.
Contact us immediately if you suspect or discover that your login details have been lost or stolen.
Keep your computer secure by using up to date anti-virus, spyware software and a personal firewall.
Treat e-mails you receive with caution and be wary of emails or calls asking you to reveal any security details. Metrio Coffee will never contact you to ask you to reveal you online account information or login details.
Information Protection
Your information is protected by Secure & Protected databases which only allow our employees and trusted contractors to access information.
We take reasonable steps to protect your information, but data can never be 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.
Website Cookies
Metrio Coffee like most major websites, make limited use of “cookies” technology to record statistics on the number and source of visitors to our website.
Cookies are little files that store basic information without determining the identity of individual users. We never store any personal information in cookies and this feature can be disabled by the user at any time.
Links to Other Sites
This website may from time to time include links to other sites. We make every effort to provide links to high quality, reputable sites, but we are not responsible for their privacy practices, site content or the service they offer.
Telephone Calls
If you call any number listed on this website we may record your call for training and quality assurance purposes.
This ensures we are always improving our customer service standards.
Updating our Privacy Statement
We may update or amend our privacy statement from time to time without notice. The version at the time we collect or use your personal information is the version that will apply.
Opt-Out Policy (Unsubscribe Policy)
We strive to only send e-mail or electronic correspondence to those who want to receive it. If you would not like to receive future e-mail or any electronic material please inform us by sending an email to privacy@metriocoffee.com.au with UNSUBSCRIBE in the email subject line.
Or if email is not your thing you can also opt-out by sending us a letter to:
Privacy Officer
Metrio Coffee
GPO Box 5170
Sydney NSW 2001
Please include your full name, business address and email address(es). Once we are able to match your contact information it will be removed from our databases and mailings lists asap.
Privacy Complaints
Should you like more information about the way we manage personal information or are concerned that we may have breached your privacy and wish to make a complaint, please contact our privacy officer.
If you have any questions about your privacy, please send your email to: privacy@metriocoffee.com.au